FAQs
Frequently Asked Questions
Common Queries
1. How do I track my order?
You can track your order using our Order Tracking page. Simply enter your Order ID to check the status of your order.
2. What is your return policy?
Our return policy allows you to return most items within 28 days of delivery as long as the item is unused, unopened, and in its original packaging. Some exclusions may apply.
3. What payment methods do you accept?
We accept a variety of payment methods including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.
4. How do I contact customer service?
You can reach our customer service team by emailing us at admin@zakka.co.nz or by calling us at +64 21 202 1052.
5. Do you offer international shipping?
Currently, we only offer shipping within New Zealand. International shipping may be available in the future, so stay tuned for updates!
