Refund policy
Got it! Here’s the updated Return & Refund Policy with no spaces between bullet points, including for the Business Information section:
🔄 Return & Refund Policy
At Zakka Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our Return & Refund Policy below to understand how we handle returns and refunds.
📅 Returns & Exchanges
Eligibility for Return:
You can return most items within 14 days of receiving your order.
To be eligible for a return, your item must be unused, in its original packaging, and in a resellable condition.
Some items, such as personalized products, opened or used items, and clearance products, are non-returnable.
Return Process:
Please contact our customer support team at support@zakka.co.nz before returning your item.
Provide your order number and a description of the issue or reason for return.
We will send you instructions on how to return your item and whether you need to pay return shipping costs.
💸 Refunds
Eligibility for Refund:
Refunds will be issued if the returned product meets the criteria of being unused, in original condition, and within the return window.
Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund request.
Refund Method:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Please note that bank processing times may vary, and it could take up to 10 business days for the refund to appear in your account.
🚚 Return Shipping Costs
Return Shipping:
Customers are responsible for paying for the return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Incorrect or Faulty Items:
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a free return and provide a replacement or full refund.
🛑 Non-Refundable Items
The following items are not eligible for a return or refund:
- Personalized products (custom-made or tailored items)
- Clearance or sale items (unless defective or damaged)
⚠️ Exchanges
We do not offer direct exchanges for items. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired product.
📞 Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us:
📧 support@zakka.co.nz
📞 +64 21 202 1052
Our customer service team will be happy to assist you!
📛 Business Information
- Business Name: APM TRADING LTD
- Company Number: 8196728
- VAT Number: 134-277-874
- Phone: +64 21 202 1052
- Email: admin@zakka.co.nz
- Address: 10 Dryden Pl, Mt Wellington, Auckland 1051, New Zealand
