Shipping policy

Sure! Below is the Shipping Policy page with clear information on shipping charges, ensuring transparency and compliance with Google’s guidelines.

📦 Shipping Policy

Thank you for choosing Zakka Store! We aim to provide fast, reliable, and transparent shipping services. Please read the details of our shipping policy below to understand our processes.

🚚 Delivery Within New Zealand

  • Dispatch Time: Orders are processed and dispatched within 1–2 business days from the time of purchase.
  • Delivery Timeframe: Estimated delivery is 2–5 business days after dispatch, depending on your location.
  • Courier Services: We use trusted New Zealand couriers such as NZ Post, Aramex, and Post Haste.
  • Tracking: Once your order has shipped, you will receive a tracking number via email or SMS.

🕒 Order Cut-Off Time

Our order cut-off time is 3:00 PM New Zealand Standard Time (Auckland). Orders placed after this time will be processed the next business day.

📍 Shipping Areas

We currently ship to residential and business addresses within New Zealand. We do not offer shipping to PO Boxes or Parcel Lockers.

💰 Shipping Charges

Standard Shipping:

We offer free shipping for all courier parcels delivered to non-rural addresses.
For rural delivery addresses, a NZD 9.99 surcharge applies — please add a Rural Surcharge to your cart before checkout.

If your order exceeds the courier parcel size or weight limit, additional freight charges may apply.

If your order includes both free-shipping and non-free-shipping items, the shipping fees will be calculated separately.

🔁 Missed Deliveries & Re-delivery

If no one is available to receive your order at the time of delivery:

  • The courier may leave your package in a safe location (if possible).
  • You may be left a calling card with instructions to arrange re-delivery or pickup from a nearby depot.

Additional charges may apply if a re-delivery attempt is needed.

🛑 Delivery Delays

While we strive to ensure timely delivery, please note that occasional delays may happen due to:

  • Weather disruptions or unexpected events.
  • Courier delays due to high-volume seasons.
  • Product availability or inventory issues.

If your order is delayed beyond the estimated delivery time, please contact us at support@zakka.co.nz for assistance.

🔒 Security and Privacy

We respect your privacy and ensure that all transactions on our site are secure. Your shipping and billing information is kept safe with the latest encryption standards. Your personal details will never be shared with third parties unless necessary for order fulfillment.

📝 Changes to Our Shipping Policy

Zakka Store reserves the right to update or change this shipping policy at any time. If any changes are made, we will notify you by updating this page. For significant updates, we will also notify you via email.

📛 Business Information

  • Business Name: APM TRADING LTD
  • Company Number: 8196728
  • VAT Number: 134-277-874
  • Phone: +64 21 202 1052
  • Email: admin@zakka.co.nz
  • Address: 10 Dryden Pl, Mt Wellington, Auckland 1051, New Zealand
  • Business Hours: Mon – Fri: 9:00 AM – 5:00 PM (NZDT), Sat – Sun: Closed

❓ Have Questions?

If you have any questions or need assistance, please contact us:

We’re happy to help!