Terms of service

Welcome to Zakka Store! By accessing and using our website, zakka.co.nz, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase or using our website. These terms apply to all visitors, users, and customers of the site.

1. Acceptance of Terms

By using our website and services, you agree to these Terms of Service. If you do not agree to these terms, you should not use our website. We reserve the right to update or change these terms at any time, and changes will be posted on this page. Please check regularly for updates.

2. Eligibility

To place an order or make a purchase on zakka.co.nz, you must:

  • Be at least 18 years old, or have parental or guardian consent to use the website.
  • Have a valid credit card or other accepted form of payment.
  • Be legally capable of entering into binding contracts.

3. Account Information

To make purchases on our website, you may need to create an account. You are responsible for ensuring the accuracy of your account information and for keeping your login details confidential. You agree to notify us immediately if you believe your account has been compromised.

4. Product Availability

We strive to ensure that all products displayed on our website are in stock. However, in the case of product unavailability, we will notify you by email. If an item you’ve ordered is out of stock or cannot be delivered, we will provide a full refund for that product.

5. Pricing and Payment

  • Pricing: All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise specified. Prices are subject to change without notice.
  • Payment: We accept payments via credit card, PayPal, and other available payment methods. You are responsible for ensuring the accuracy of your payment information.
  • Order Confirmation: When you place an order, you will receive an email confirmation with the details of your order. Please note that this does not constitute an acceptance of your order.

6. Shipping

Our Shipping Policy outlines the terms and conditions of shipping. By making a purchase, you agree to our shipping fees, delivery timeframes, and other conditions as set forth in the Shipping Policy.

7. Return and Refunds

Our Return & Refund Policy applies to all purchases made on zakka.co.nz. Please refer to the policy for details on how we handle returns, exchanges, and refunds.

8. Customer Obligations

You agree that you will not:

  • Use our website for any unlawful purpose.
  • Attempt to harm, disrupt, or gain unauthorized access to any part of the website.
  • Post or transmit any offensive, harmful, or illegal content through our website.

9. Intellectual Property

All content on this website, including but not limited to logos, designs, text, images, and videos, are the property of APM TRADING LTD or our licensors and are protected by New Zealand and international copyright laws. You may not use, copy, or distribute our content without express written permission.

10. Limitation of Liability

To the extent permitted by law, APM TRADING LTD and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our website or services.
  • Errors, interruptions, or delays in accessing the website.
  • Issues related to third-party services or products.

11. Privacy

We respect your privacy. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

12. Force Majeure

We shall not be held liable for any delays or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, and government actions.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

14. Dispute Resolution

In the event of a dispute, we encourage you to contact our customer service team at support@zakka.co.nz to resolve the matter amicably. If a dispute cannot be resolved through negotiation, it shall be settled by arbitration in accordance with the rules of the New Zealand Arbitration Act 1996.

15. Changes to Terms

Zakka Store reserves the right to modify or update these Terms of Service at any time. If significant changes are made, we will notify you by email or post a prominent notice on our website.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • 📧 support@zakka.co.nz
  • 📞 +64 21 202 1052
  • APM TRADING LTD, 10 Dryden Pl, Mt Wellington, Auckland 1051, New Zealand